customer service - policies
Secure Online Ordering - Just click on the text under the picture of the item that you want. Then choose any options such as size, color, or quantity. Then add that item to your cart. Once you have found all the selections that you wish to purchase at this time, follow one of our "Check Out" links at the top or bottom of the page to finish your secure online transaction.
E-mail - Please send email orders to email@example.com. Please include a phone number in your email where you can be reached for any further information necessary.
Phone - (336) 764-0039 for a speedy, offline option.
Mail - Mail order to the address below with your selections and credit card information including your credit card number and expiration date, or send money order or cashiers check. Also include a phone number and email address, should additional information be required.
Visa or MasterCard or American Express or Discover - Please submit name, address, shipping address, cardholder's name, credit card number, expiration date, and a phone number, should additional information be required.
Money Orders - Make out money order for the full amount of product ordered along with shipping and handling charges.
Shipping and Handling
Keep in mind that unless SATURDAY delivery is specified, you will receive your order the following Monday. Most orders are shipped the following day provided we have the items in stock. Example: if you place your order on a Wednesday, and request two day shipping, we will ship it on Thursday - you will receive the order following Monday (unless Saturday shipping is requested - there is an additional charge for Saturday delivery) - weekends do NOT count and neither does the day it is shipped.
Shipment to countries other than the USA will require an additional shipping charge - you will be notified of what the cost will be before we ship.
Please make sure that it is postmarked within 15 days of receiving. Enclose a copy of your purchase order so that we may credit your account or return check or money order. Please allow one billing statement to see your credit card refund.
Secure Transactions Policy
Copyright © 1999-2012 Candle-Boutique.com. All Rights reserved.
For Customer Service Call 336-764-0039,
522 Garden Valley Drive
Florida, Oregon, Illinois, Massachusetts